Aida Gift Shop

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RETURN AND REFUND POLICY

At Aida Git Shop, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

RETURNS

You have 14 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must also be in the original packaging.

Damaged items:

If you receive a damaged item, please contact us immediately at sales@aidagitshop.com or by calling 0551570079. We will arrange for our courier to pick up the damaged item and provide you with a full refund or replacement, at your discretion.

Return shipping:

If you need to return an item, please contact us at sales@aidagitshop.com or by calling 0551570079 to request a return. We will provide you with a prepaid shipping label to use for the return.

REFUNDS

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

CONTACT US

If you have any questions on how to return your item to us, contact us at sales@aidagitshop.com or by calling 0551570079.